We try to see all patients on time; however, patients with the most critical and life-threatening conditions must be prioritized. While this may mean that during busy times, some patients (whose conditions are not life-threatening) may need to wait a period, we want you to be assured that if your pet ever comes in with a life-threatening condition, you will be given the same priority. Please be understanding.
Visiting Your Pet
We understand that visits from family members often reduce patient stress and assure you that your pet is receiving the very best care available. Since we are constantly performing emergency procedures and cannot compromise the timely care of all of our patients, we ask the following:
1. Please call ahead so we may arrange a convenient time for both our staff and your pet.
2. Visits will usually be limited to 15 minutes with no more than two family members.
3. If we get extremely busy, we may ask you to leave – PLEASE be patient.
4. Remember, we will always attempt to let you and your family know if your pet is terminal or worsening his/her condition. When possible, we want pet owners to be with their pets when death is imminent.
Pets requiring additional veterinary care must be transported to your family veterinarian before the closing of AECHV.
Our staff will assist owners who do not have an established veterinarian-patient relationship.
Complete medical records will be provided to owners for their veterinarian’s use during discharge.
Pets not requiring continued medical care will be discharged to their owner, and a detailed fax will be sent to their veterinarian.
Patients must be picked up Monday – Thursday by 7:15 am.
We only accept cash, credit cards CareCredit, and Scratchpay. Sorry we do not accept payment plans or personal checks.